Email support
Account and billing help
Send a message to support@restaurantownerbuddy.com. This is the official support address for ROB.
Email ROB support
Help & Support
We’re here when you need help with ROB.
Choose email for account, billing, trial, privacy, or access questions. Signed-in members can use Feedback when something is not working, feels confusing, or would be easier to explain with a screenshot.
In-app Feedback
Report a technical problem
Feedback can attach a screenshot and keeps the founder’s reply in the same private thread. You can also receive an email when a reply is ready.
Sign in to open FeedbackWhat to send
A few useful details help us understand the issue without a long exchange: your restaurant name, the email on the account, what you expected, what happened, and the approximate time it occurred.
Sign-in or account access
Email us from the address connected to your ROB account when possible. Tell us what you see, but never send your password.
Trial, billing, cancellation, or refund
Include the email on the account and a short description of the billing question. Never email a full card number or security code.
ROB is not working as expected
Signed-in members can use Feedback to include the page, time, browser details, and an optional screenshot with the report.
Privacy or security concern
Email us with “Privacy” or “Security” in the subject. Do not include passwords, payment-card details, or other unnecessary sensitive information.