ROB Hospitality Technologies Corp.
Effective 29 August 2026 · Version 2026-08-29
If ROB isn't right for your restaurant, you can request a full refund within 14 days of your first charge. No explanation needed, though we'd genuinely like to hear what missed.
Refunds are processed by our payment provider and Merchant of Record, Paddle. Request one at paddle.net using the email address on your order, or write to us at support@restaurantownerbuddy.com and we'll arrange it with Paddle for you.
You can cancel your monthly or annual membership at any time from your membership page inside ROB. Cancelling stops the next renewal and you keep full access until the end of the period you have already paid for — nothing is cut short.
Outside the 14-day window above, we do not issue partial or pro-rated refunds for the unused part of a billing period you've already paid for. You keep the access instead.
New paid members receive seven free days. A card is collected at signup, but nothing is charged that day. The selected $39 monthly or $450 annual membership starts automatically when the trial ends unless it is cancelled first, and ROB sends one reminder approximately 24 hours before the first charge. Access granted through a beta or complimentary code remains free for the days it covers and involves no payment.
Paddle's own refund policy applies alongside this one.